Below terms and conditions will be effective at 1 January 2020.
FashionByme wants you to be happy with your purchases from it’s collection. Therefore you have an approval periode of 14 business days starting from the day you have received your order. Of course it’s allowed to try the clothes on first. If your purchases don’t fill your expectations, you can return the (un-used) items within 14 business days ( with all the tags still on it and in original packaging). You can submit you request for return goods at te request for return goods page please wait for the permission to return/exchange. If FashionByMe gives permission to return/exchange the item(s), a second e-mail will be send to you. Please make sure when you fill in the request for return goods form that you will leave your full name and bank account number correctly. We are not responsible for transferring the amount to the wrong bank account due to input error at the form.
When you have paid with Paypal, please make sure that you will fill in your Paypal mail address correctly. You will receive the paid amount (without shipping charges) back at your Paypal account. This doesn’t count for items that are on sale or day deals etc.
If you want to exchange the item, for example in a different size/colour make sure that you fill in the exchange goods form properly , so we can send out your exchange as soon as possible. Accessories, including belts, necklaces, earrings can not be returned or exchanged.
How can I exchange/return?
Returns/exchanges are only allowed through this:
Return form click here.
Exchange form click here.
On these forms you can specify which item(s) you wish to return/exchange.
Process of returns
If your return has been received by us we will process it as soon as possible. You will receive an e-mail with the status of your return/exchange. Once you received an confirmation that your returned item(s) are in good condition, we will transfer the amount as soon as possible to your bank account. Please note that this my take between 2 and 14 days to reach your bank account.
Of course it’s allowed to try the clothes on first. However they can’t be washed or worn. (Except for swimwear, bodysuits, accessories, sales items, items that are purchased from an day deal or promotion code; these items can not be returned/exchanged at any moment)
- We may charge a fee for returned items with a strong odor of smoke and food.
- Items should be send to us in good condition (original price tag attached).
- Accessories, including belts and jewellery, can not be returned.
- Exchanges/returns are at the buyers expense and risk.
- FashionByMe is not responsible for loss during shipping.
- The package has to be received by us within 14 days of receiving the goods.
- We do not refund shipping cost.
- Our guaranty does not cover buttons, studs, stones and zippers.
- If you have received products that are damaged or incomplete please inform us by e-mail within 5 days after you have received your package.
Temporary return address:
Fashion By Me
3311 NN Dordrecht
VAT number: nl228801394b01
IBAN: NL94 INGB 0006 8771 80